Frequently asked question · Government & Public Sector
Can you make the engines stop giving residents the wrong fee?
Nobody can edit an engine. We can take away the reasons it gets the fee wrong, which is what the roadmap does. The page with the current fee has to be reachable by the crawlers, state the figure in plain text rather than in a PDF or behind a portal, and be the page your sitemap and llms.txt point at. The old fee schedule has to be retired or redirected, because it is the source the answer cited. The accuracy read finds each wrong claim and its source, and the tracking rechecks the question daily once your team ships the fix. Engines recrawl on their own schedule, so we will not promise a date.
Why the old figure survives
An answer is assembled from pages the engine can fetch and quote. A fee schedule PDF that is still online is easy to fetch and states a number in one place, so it beats a service page that links out to a portal. The engine is not ignoring your update. It never saw a page that put the current figure in text it could lift.
The accuracy read is where this stops being a guess. A reviewer goes through the recorded answers with your service catalogue open, flags the fee as wrong or outdated, and ties the flag to the URL the answer cited. Sometimes that URL is on your own domain. Sometimes it is a commercial guide that paraphrased you three years ago.
What has to be true before an answer can change
- The current fee sits on a page the AI crawlers are allowed to fetch
- The figure is in the page text, not in a PDF and not behind a login
- Your sitemap and llms.txt point at that page rather than an older one
- The old fee schedule is retired or redirected, so it stops being quotable
Those four lines go on the roadmap with an owner each, because they belong to different teams.
What the daily recheck tells you
Once your team ships, the question keeps running every day against every engine we track, and you watch the answers turn over one by one. Some drop the old figure within weeks. Others hold on to it longer, because they recrawl on their own schedule and we have no way to hurry them. So we will not give you a date. We will tell you the day each engine stopped repeating it.
Answered on
Government & Public Sector
Residents ask ChatGPT and Gemini how to renew a licence or claim a benefit, and the answer cites an old PDF. GEO consulting that makes your pages the source.
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